playtok Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using any part of the playtok platform — including but not limited to the sportsbook, casino, live casino, crash games, and any promotional offerings — you unconditionally accept and agree to be bound by these Terms and Conditions in their entirety, along with the Platform's Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

These Terms apply to all users of the Platform regardless of the device used to access it (desktop, mobile browser, or any other means). If you are using the Platform on behalf of another individual, you warrant that you have the authority to bind that individual to these Terms, and that all references to "you" in these Terms apply equally to that individual.

playt ok reserves the right to modify these Terms at any time without prior notice beyond notification to registered account holders. The version of these Terms displayed on the Platform at any given time is the version in force. It is your responsibility to review these Terms periodically to remain informed of any updates.

2. Eligibility & Age Restriction

Use of the playtok platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during their use of the Platform:

• You are at least 18 years of age. playtok enforces a strict 18+ policy across all services without exception.
• You are accessing the Platform as an individual, acting in your own personal capacity and not on behalf of a commercial entity.
• You are not a resident of, or accessing the Platform from, any jurisdiction in which online gambling is prohibited by applicable law.
• You are not an employee, contractor, agent, director, or officer of playtok, nor an immediate family member of any such person, unless explicit written consent has been granted by playtok's compliance team.
• You have not previously been excluded from the Platform by request, or had an account permanently closed for a breach of these Terms.

Age Verification

playtok conducts Know Your Customer (KYC) verification on all accounts. As part of this process, you will be required to submit a valid government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — and, where required, proof of address. Documents must be current, legible, and unaltered. playtok reserves the right to withhold withdrawals and restrict gameplay on any account that has not completed KYC verification.

Any account found to be registered by, or used by, a person under the age of 18 will be closed immediately. Any funds deposited by an underage player will be returned to the originating payment method after deducting any amounts wagered. Winnings generated by an underage player will be forfeited entirely.

Geographic Restrictions

playtok primarily serves players located in Bangladesh. It is the sole responsibility of each player to determine whether accessing online gambling services is lawful in their jurisdiction before registering or placing any bets. playtok makes no representations as to the legality of its services in any jurisdiction outside of its target market.

3. Account Registration & Security

To access the full range of services on playtok — including placing bets, playing casino games, and making deposits or withdrawals — you must first register a player account. Registration is free of charge.

Accurate Information

When registering, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, email address, mobile phone number, and preferred payment method details. Providing false, misleading, or incomplete information during registration is a breach of these Terms and may result in immediate account closure and forfeiture of funds.

One Account Policy

Each individual may hold only one active account on playtok at any given time. The opening of multiple accounts — whether using the same or different personal details, payment methods, IP addresses, or devices — is strictly prohibited. Where playtok detects or reasonably suspects duplicate account activity, all associated accounts will be suspended pending investigation, and any balances, bonus funds, or winnings held in duplicate accounts may be forfeited.

Account Security Obligations

You are entirely responsible for maintaining the security and confidentiality of your login credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any other person under any circumstances. playtok will never ask you to provide your password via live chat, email, or any other channel.

You must notify the playtok support team immediately if you become aware of, or suspect, any unauthorised access to or use of your account. playtok will not be liable for any losses arising from unauthorised account access where you have failed to take reasonable steps to protect your credentials or have failed to report a suspected breach promptly.

Account Verification & KYC

playtok reserves the right to request identity verification documents at any stage of your account's lifecycle — not only at registration. Requests for additional documentation may be triggered by large withdrawals, unusual account activity, or routine compliance checks. Failure to provide requested documents within the time frame specified by the support team may result in temporary withdrawal restrictions being applied to your account.

4. Deposits & Withdrawals

All financial transactions on the playtok platform are denominated in Bangladeshi Taka (BDT, ৳). playtok does not accept deposits in foreign currencies, and players are responsible for any conversion fees imposed by their payment provider if a currency conversion occurs at the payment instrument level.

Supported Payment Methods

playtok currently supports the following deposit and withdrawal methods for Bangladesh-based players:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, and other domestic bank partners
• International Cards: Visa, Mastercard

The availability of specific payment methods may change from time to time. The Platform's cashier section reflects the current list of active options at any given moment.

Minimum Deposit & Withdrawal Amounts

Minimum and maximum transaction limits vary by payment method and are displayed at the point of transaction in the cashier. Players are responsible for ensuring their transactions comply with the stated limits. Transactions that fall outside the permitted range will not be processed.

Withdrawal Processing

Withdrawal requests submitted by verified accounts to bKash or Nagad are typically processed within minutes during normal operating hours. Bank card and bank transfer withdrawals may take longer depending on the processing times of the relevant financial institution. playtok is not responsible for delays caused by third-party payment processors or banks.

playtok reserves the right to carry out additional security checks before processing any withdrawal. Withdrawals will only be returned to a payment method that has been used for a previous deposit on the same account, unless a specific exception has been approved by the compliance team. You may not withdraw funds that have been deposited but not wagered at least once on any eligible product, unless playtok has given written confirmation otherwise.

Player Funds

Player funds held in your playtok account wallet are held separately from playtok's operational funds. Your deposited balance is denominated in BDT and is accessible at any time subject to the verification and withdrawal conditions described in these Terms.

5. Bonus & Promotions Policy

playtok offers a range of bonuses and promotional incentives to both new and existing players, including but not limited to: a new player welcome bonus of up to ৳20,000, reload bonuses, free spins, cashback offers, and seasonal promotions tied to major events such as BPL season, T20 World Cup, Eid, and Pohela Boishakh.

General Bonus Conditions

• All bonuses are subject to individual terms, including a stated wagering requirement that must be completed before any bonus funds or associated winnings can be withdrawn.
• Wagering requirements specify the total amount that must be staked on eligible games before a withdrawal of bonus-derived funds is permitted. For example, a bonus with a 30x wagering requirement on ৳1,000 requires ৳30,000 in cumulative eligible bets before withdrawal is unlocked.
• Not all games contribute equally to the wagering requirement. Slots typically contribute 100%. Live casino, table games, and sports bets may contribute a lower percentage or may be excluded entirely. The specific contribution rates for each bonus are stated in that promotion's individual terms.
• Each bonus has a defined validity period. Any bonus balance and associated wagering progress that have not been completed within the validity window will be removed from the account without compensation.
• Bonuses are for personal use only and may not be transferred between accounts.
• playtok reserves the right to withdraw any bonus offer at any time, and to void any bonus that has been obtained through fraudulent means, including multi-accounting, abuse of promotional terms, or collusion.

Welcome Bonus

The welcome bonus offered to new playtok registrants applies to the first qualifying deposit made to a newly verified account. The bonus percentage and maximum bonus amount are as specified in the active promotion at the time of deposit. The welcome bonus is available to each player once only and cannot be claimed again by the same individual under any account, device, or payment method.

Promotional Fairness

playtok is committed to presenting all promotional offers in plain English with clearly stated terms. We do not use misleading promotional language. Where any ambiguity exists in a promotional offer's terms, you are encouraged to contact the support team for clarification before opting in.

6. Prohibited Conduct

The following actions and behaviours are strictly prohibited on the playtok platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of all funds, and where appropriate, referral to relevant authorities.

• Fraudulent activity: Using stolen, cloned, or fraudulently obtained payment instruments to fund your account; providing false identification documents; impersonating another person.
• Bonus abuse: Opening multiple accounts to claim the same bonus more than once; using technical exploits, betting patterns, or arbitrage strategies specifically designed to generate risk-free profit from promotional offers.
• Money laundering: Using the Platform for the purpose of laundering funds obtained through criminal activity. playtok actively monitors accounts for suspicious financial behaviour and cooperates with relevant authorities.
• Collusion & chip dumping: Coordinating with other players in poker, live table games, or any other multiplayer format to manipulate the outcome of a game session, transfer chips artificially, or otherwise gain an unfair advantage.
• Software exploitation: Using bots, automated betting scripts, artificial intelligence tools, or any other software designed to provide an unfair advantage in any game or betting market on the Platform.
• Unauthorised access: Attempting to access the accounts, data, or systems of other users or of playtok itself; conducting any form of penetration testing, vulnerability scanning, or attack against the Platform's infrastructure without express written permission.
• Harassment & abuse: Directing abusive, threatening, or discriminatory language at members of the playtok support team or other players via any channel available on the Platform.

playtok employs automated fraud detection systems and manual review processes to identify prohibited conduct. Players suspected of engaging in prohibited conduct may have their account temporarily restricted while an investigation is conducted. The outcome of all internal investigations is final.

7. Account Suspension & Closure

Suspension by playtok

playtok reserves the right to suspend or permanently close any player account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspicious account activity that triggers internal risk or fraud controls.
• Receipt of a chargeback or payment dispute initiated by the player or their payment provider.
• Regulatory, legal, or compliance requirements that necessitate account closure.
• Player-requested self-exclusion via the Responsible Gaming tools.

Where an account is suspended for investigation purposes, playtok will endeavour to conclude the investigation and communicate the outcome within 14 business days. If the investigation concludes that no breach has occurred, any restrictions placed on the account will be lifted promptly.

Closure by the Player

You may request the closure of your playtok account at any time by contacting the support team via live chat or email. Before closing your account, any remaining balance above the minimum withdrawal threshold will be returned to your registered payment method following standard KYC checks. Accounts with a zero balance will be closed immediately upon request.

Self-Exclusion

Players who feel that their gambling is becoming problematic may request a self-exclusion period via their account settings or by contacting the support team directly. Self-exclusion periods range from 30 days to a permanent exclusion, depending on the option selected. During a self-exclusion period, your account will be closed and you will be removed from all promotional communications. For full details, please review the Responsible Gaming page.

8. Limitation of Liability

To the fullest extent permitted by applicable law, playtok's total aggregate liability to any player in respect of any claim arising from or in connection with their use of the Platform — whether arising in contract, tort, negligence, breach of statutory duty, or otherwise — shall not exceed the total net deposits made by that player to their playtok account in the 30-day period immediately preceding the date on which the claim arose.

Disclaimer of Warranties

The playtok platform is provided on an "as is" and "as available" basis. While playtok makes reasonable efforts to ensure continuous uptime and accurate display of odds, balances, and game outcomes, we do not warrant that the Platform will be uninterrupted, error-free, or free from technical failures. Scheduled and emergency maintenance periods may cause temporary unavailability of some or all services.

Game Outcomes

All casino game outcomes on playtok are determined by certified random number generators. Sports betting outcomes are determined by the real-world results of the relevant sporting events. playtok is not liable for outcomes that do not match a player's expectations, nor for losses incurred through legitimate gameplay. Gambling involves inherent financial risk, and players participate at their own risk.

Third-Party Services

The Platform relies on third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi), payment processors (including bKash, Nagad, and Rocket), and infrastructure providers. playtok is not liable for errors, delays, or failures attributable to these third-party services.

Indemnification

You agree to indemnify, defend, and hold harmless playtok and its officers, employees, contractors, and agents from and against any claims, damages, losses, penalties, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; or (c) your infringement of any third-party rights through your use of the Platform.

Governing Language

These Terms are written in English. In the event of any inconsistency between an English version and any translation, the English version shall prevail. All correspondence between playtok and players, including dispute resolution communications, shall be conducted in English.

Contact for Legal Queries

If you have any questions regarding these Terms and Conditions, please contact the playtok support team. The support email address is: [email protected] (plain text — not a clickable link). Our team will respond to legal and compliance queries within 12 business hours.